Privacy policy

This Privacy Policy explains how Jerrylake Limited ("we", "us", "our") collects, uses, and protects your personal data when you visit or use our website (https://jerrylakestore.com) and purchase our products. By using our services, you agree to the collection and use of information in accordance with this policy.

We collect personal data to provide and improve our services. The data we collect includes:

When you use our services (e.g., place an order, create an account), you may provide us with:

- Contact data, such as your **name, email address, shipping address, and phone number**;

- Payment data (including **sensitive information: credit/debit card number, card expiration date, and billing address**);

- Account data, such as your username and password (we store passwords as encrypted "hashes" to protect your security).

We automatically collect data when you interact with our website, including:

- **IP address** (sensitive location-related data) of your device;

- Browsing history (e.g., pages visited, products viewed);

- Device information (e.g., device type, operating system, browser version);

- Usage data (e.g., time spent on the website, click behavior).

We distinguish between "basic functions" (essential for service delivery) and "extended functions" (optional for better experience):

Basic Business Functions (cannot be used without necessary data collection)

- Order placement & payment: We collect your name, shipping address, phone number, and payment information to process orders and ensure delivery.

- Logistics tracking: We use your order number and shipping address to update delivery status.

You cannot opt out of data collection for basic functions (it is required to provide core services).

Extended Business Functions (you can choose to enable/disable)

- Personalized product recommendations: We use your browsing/purchase history to recommend relevant products. Disable by emailing service@jerrylakestore.com.

- Marketing communications: We send promotional emails (e.g., discounts) via your email address. Opt out by clicking "Unsubscribe" in emails or contacting us.

Cookies are small files stored on your device to improve website functionality. We use three types of cookies:

- **Necessary Cookies**: Required for website operation (e.g., remembering your shopping cart). You cannot disable these.

- **Analytics Cookies**: Collect browsing data (e.g., pages visited) to improve our website. Disable in your browser settings (e.g., Chrome: Settings > Privacy and security > Cookies).

- **Advertising Cookies**: Show personalized ads. Opt out via https://optout.aboutads.info/.

We will ask for your consent to use non-necessary Cookies when you first visit our website.

We may share your personal data in the following cases:

- With service providers (e.g., payment processors like PayPal, logistics companies like DHL) to process orders and deliver products;

- To comply with legal obligations (e.g., responding to government requests, resolving disputes);

- With your explicit consent (e.g., sharing data with a third-party partner for a joint promotion).

Our server is hosted in the United States (by CloudFlare Inc.). Your personal data (e.g., order information, IP address) may be transferred to the U.S. for service operation. We ensure compliance with GDPR and relevant laws by:

- Using encrypted data transmission;

- Signing data protection agreements with U.S.-based service providers.

If you are an EEA resident and have questions about cross-border transfers, contact service@jerrylakestore.com.

We take reasonable measures to protect your personal data (e.g., encryption, access controls). However, no method of transmission over the Internet is 100% secure.

- Order-related data (name, shipping address, payment records): Retained for 3 years after order completion (to comply with tax/consumer laws).

- Account information (email, password hash): Retained until you request account deletion (deleted within 30 days).

- Browsing/marketing data: Retained for 1 year if you opt out of marketing, or until you request deletion.

After the retention period, we will **irreversibly anonymize** or delete your data.

You have the following rights regarding your personal data:

- Access: Request a copy of the personal data we hold about you.

- Correction: Request correction of inaccurate or incomplete data.

- Deletion: Request deletion of your personal data (subject to legal retention requirements).

- Restriction: Request restriction of processing (e.g., if you dispute the accuracy of your data).

- Data portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, contact us at service@jerrylakestore.com. We will respond within 30 days.

Our products are not intended for children under 16, and we do not sell products to children. If you are a parent/guardian and find that your child has provided us with personal data, contact us to delete it immediately.

We may update this policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically.

If you have any questions about this Privacy Policy, contact us at:

- Email: service@jerrylakestore.com

- Address: UNIT 1406B 14/F, THE BELGIAN BANK BLDG, 721-725 NATHAN RD, KOWLOON, HONG KONG