Q&A
Frequently Asked Questions (FAQ)
Ordering
Q1: What currency are prices shown in?
Prices are displayed based on your selected country and currency. You can change your country, language, and currency by clicking the country/region icon on the website.
Q2: How can I choose the right size?
We recommend checking the size chart on each product page before placing your order. Since sizing may vary between different products, please refer to the detailed measurements and choose the size that best matches your body measurements.
If you are unsure about your size, feel free to contact our customer service team before ordering. We will be happy to help.
Q3: Why do I not receive free shipping?
Please check whether your order meets the free shipping requirements after all discounts or promotions have been applied.
If you have any questions about shipping offers, please contact our customer service team.
Shipping
Q1: Where are the products shipped from?
JerryLake products are shipped from our international fulfillment centers. The shipping location may vary depending on product availability and your delivery address.
We carefully select the most suitable shipping method to ensure your order arrives safely and efficiently.
Q2: When will I receive my order?
Most orders are delivered within 7-15 business days after shipment.
Delivery times may vary depending on your location, shipping method, customs processing, and other factors.
For more details, please refer to our Shipping Policy.
Q3: Why hasn't my package's tracking information been updated for a few days?
It is normal for tracking information to occasionally stop updating during international transportation.
This may happen while your package is being transferred between carriers, undergoing customs processing, or waiting for the next tracking scan.
Please do not worry. Your package is still on the way, and tracking updates will resume once new information becomes available.
Order Changes & Cancellation
Q4: Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us within 24 hours after placing your order.
Once your order has entered processing or shipment preparation, changes or cancellations may no longer be possible.