Q&A

Ordering

Q1：What currency are prices shown in?
The default currency is determined based on your location. You can also switch the country, language, and currency by clicking on the icon in the upper left corner of the web page.

Q2. How can I choose the right size?
Products from different categories may have different size measurements. We highly advise you to carefully review the size chart provided on each product's page and refer to the detailed measurements to select an appropriate size.

Q3. Why do I not enjoy free shipping?
Please verify if your order reach the minimum thresholds after all the discounts have been applied.

Shipping

Q1. Where are the products shipped from?
Your orders will be shipped from one of our warehouses located in the US, EU, or Asia. The specific warehouse will depend on the availability of stock and your delivery address.

Q2. When will I receive my order?
Typically, you are expected to receive your package in 7-13 business days with Standard shipping. Please get more details in the Shipping Policy.

Q3. Why hasn't my package's tracking information been updated for a few days?
One of the most common reasons is that the package is being held by customs for inspection. Please do not worry, the tracking information will resume updating after release from the custom.