Returns & Exchanges
Return & Exchange Policy
At JerryLake, we value every customer and want you to have the best shopping experience. If you have any concerns about your order, please contact our customer service team and we will do our best to provide a suitable solution.
Return & Exchange Requests
Please contact us within 30 days after receiving your order if you have any issues with your purchase.
To help us review your request, please provide:
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Order number
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Details of the issue
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Photos of the item if there is a quality problem
Items should be:
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Unworn
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Unwashed
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In original condition
Please do not send any items back before receiving confirmation from our customer service team.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
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Damaged during delivery
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Defective
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Different from the item you ordered
Please contact us with photos within 30 days after delivery.
After reviewing your request, we will provide an appropriate solution, which may include a replacement or refund.
Size & Fit Assistance
We understand that choosing the right size online can sometimes be challenging.
If you have any concerns about sizing, please contact our customer service team. We will review your order details and provide the most suitable solution based on your situation.
Our team is always happy to assist you with sizing questions before and after your purchase.
Refund Policy
If a refund is approved:
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Refunds will be issued to the original payment method.
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Original shipping fees are non-refundable.
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Refund processing times may vary depending on your bank or payment provider.
Please allow additional time for the refund to appear in your account.
Order Cancellation
If you need to cancel your order, please contact us within 24 hours after placing your order.
Once your order has entered processing or shipping preparation, cancellation requests may no longer be accepted.
Return Shipping
For approved returns, return instructions will be provided by our customer service team.
Please contact us before sending any package. Returns sent without prior approval may not be accepted.
Contact Us
If you have any questions regarding your order, please contact:
Email: service@jerrylakestore.com
JerryLake Customer Service Team